Legal

Online Terms and Conditions for the provision of Services

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These terms and conditions form the basis on which you can visit us and our website and software application. Please read them carefully as they contain important information.

General terms and conditions

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This site is owned and operated by ADHD Support Ltd of The Knoll Business Centre, 325-327 Old Shoreham Road, Hove, BN3 7GS, UK. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website and software application, you can contact us at team@adhdsupport.uk.

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1. The contract between us

We must receive payment of the whole of the price for the services that you order before your order can be accepted. Payment of the price for the services represents an offer on your part to purchase the services, which will be accepted by us only when a confirmation of acceptance is sent by us. Only at this point is a legally binding contract created between us. By making a online purchase through our website or software application you are agreeing to be bound by these terms and conditions.

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2. Acknowledgement of your order

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

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3. Ownership of rights

All rights, including copyright, in this website and software application are owned by or licensed to ADHD Support Ltd. Any use of this website and software application or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website and software application for any purpose.

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4. Accuracy of content

We have taken care in the preparation of the content of this website and software application, in particular to ensure that prices quoted are correct at the time of publishing and that all services have been described accurately.

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5. Damage to your computer

We try to ensure that this website and software application is free from viruses or defects. However, we cannot guarantee that your use of this website and software application or any website and software applications accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and software application. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website and software application.

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6. Availability

The services will be provided within an agreed timescale, and time is not of the essence of the contract.

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7. Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

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8. Price

The prices payable for services that you order are as set out on our website and software application. No VAT is applied to the prices.

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9. Payment terms

We will take payment upon receipt of your order from your credit or debit card. We accept no liability if our services are delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the services from you, then we can refuse to process your order and/or suspend any further services. This does not affect any other rights we may have.

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10. Cancellation rights

10.1 Where you are a consumer as defined in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which the contract is entered into (the Cancellation Period). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty (unless we have begun the services within the Cancellation Period in accordance with clause 10.5)

10.2 The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 do not apply if the services you have ordered are of a gambling, banking, credit, insurance, personal pension, investment or payment nature.

10.3 In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you cannot cancel your contract if the services you have ordered are passenger transport services, services (other than the supply of water, gas, electricity or heating) for which the price is dependent on fluctuations in the financial market, urgent repairs or maintenance where you have specifically requested a visit, accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities (if the contract provides for a specific date or period of performance).

10.4 Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement.

10.5 As you have asked us to deliver services to you we commence such services within the Cancellation Period. In such cases, your right to cancel continues until either the end of the Cancellation Period or the completion of the services, whichever is the earlier. If you cancel during the Cancellation Period we may charge you for any services provided up until the point when we receive your cancellation notice, and will provide a partial and proportionate refund accordingly. Your right to cancel the services will no longer apply once the services have been fully performed.

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11. Cancellation by us

11.1 We reserve the right not to process your order if:

11.1.1 We have insufficient staff or resources to deliver the services you have ordered;

11.1.2 We do not provide services to your area; or

11.1.3 One or more of the services you ordered was listed at an incorrect price due to a typographical error.

11.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

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12. If there is a problem with the services

12.1 If you have any questions or complaints about the services please contact us. You can do so at team@adhdsupport.uk.

12.2 We are under a legal duty to supply services that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).

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13. Liability

13.1 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

13.2 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

13.3 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

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14. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at (insert postal address) and all notices from us to you will be displayed on our website and software application from time to time.

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15. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

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16. Law, jurisdiction and language

This website and software application, any content contained therein and any contract brought into being as a result of usage of this website and software application are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

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17. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

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18. Privacy

You acknowledge and agree to be bound by the terms of our Privacy Notice on this page.

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19. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

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20. Terms and conditions specific to the Access to Work Standard Application Service

The Access to Work Standard Application Service is provided to you on behalf of our associated companies ADHD Success Ltd and Syntergis Ltd.

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Our Service comprises capturing your application information through our website and software application, producing written content based on the information you provide in order to present your case in a positive light to the UK Department of Work and Pensions through its online Access to Work application form.

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Our Service is completed once we submit the application on your behalf and we will not enter into any communications on your behalf with the Department of Work and Pensions in respect of your application. The success of your application and the ensuing Access to Work grant award is dependent on your engagement with the Department and your responses during their interview with you.

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We make no guarantee to you as to whether you will be offered an Access to Work grant and the size of such an award.

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21. Terms and conditions specific to the Access to Work Premium Application Service

The Access to Work Premium Application Service is provided to you on behalf of our associated companies ADHD Success Ltd and Syntergis Ltd.

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During this process additional information may be required from you. You are required to provide this information within 48 hours of our request as a delay in responding to the Department can result in your case being closed.

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Our Service is completed once we have attended the interview on your behalf with the Department of Work and Pensions in respect of your application. Should you wish to appeal the grant decision we are under no obligation to enter into further communications with the Department and reserve the right to decline being further involved.

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We make no guarantee to you as to whether you will be offered an Access to Work grant and the size of such an award.

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If you are awarded an Access to Work grant by the Department of Work and Pensions then you must provide us with a copy by email to moveforward@adhdsuccess.co.uk within 7 days of you receiving the grant.

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If you are awarded an Access to Work grant by the Department of Work and Pensions then you must enter into an agreement with one our affiliated companies ADHD Success Ltd or Syntergis Ltd within 28 days from the date of the grant to purchase the services funded by your grant such as ADHD Coaching and other support including the Virtual Assistant Service and memory training. If the amount of the grant is lower than our currently published pricing for such services then we reserve the right to shorten the period of service provision to match the level of grant funding available to you.

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The provision of the Access to Work Premium service costs us much more than the price you paid for this service. We recoup this loss through you purchasing ADHD Coaching and other support as may be included in your grant such as the Virtual Assistant Service and memory training through our affiliated companies ADHD Success Ltd or Syntergis Ltd. If you fail to enter into an agreement with one of these affiliated companies ADHD Success Ltd or Syntergis Ltd to procure such services as are included in your grant within 28 days of your receiving your grant award then we will invoice you for damages at a rate of 20% of the grant award. If we are unable to assess the amount of compensation due to you having not provided us with a copy of your Access to Work grant within 7 days of you receiving it then the agreed sum that you shall pay as damages in breach of contract will be £984 if the application requested ADHD Coaching services additionally a further £2880 if the application included Virtual Assistant Support and additionally a further £179 if the application included memory training.

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Our website and software application show clearly which of our Services is the Access to Work Premium service. This Service is only offered to potential clients who have confirmed to us that they wish to purchase their ADHD Coaching and other support such as the Virtual Assistant Service and memory training from one our affiliated companies ADHD Success Ltd or Syntergis Ltd. If you do not intend to purchase your ADHD Coaching and other support such as the Virtual Assistant Service and memory training from one our affiliated companies ADHD Success Ltd or Syntergis Ltd then you must not purchase or request the Access to Work Premium service and instead purchase our Access to Work Standard service.

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Web Site & Application Terms and Conditions

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If you are using our web site, application, reading information, using our services, buying services or any other interactions with our website then by doing so you are agreeing to our Web Site & Application Terms & Conditions.

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BACKGROUND

This agreement applies as between you, the User of this Web Site (‘You’ and ‘you’) and ADHD Support Ltd (‘ADHD Support UK', ‘We’, ‘we’ and 'us') the owner(s) of this Web Site trading as 'ADHD Support UK'. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of our Website (www.adhdsupport.uk) or Application that is hosted on this domain. If you do not agree to be bound by these terms and conditions, you should stop using the Web Site or Application immediately.

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DEFINITIONS AND INTERPRETATION

In this Agreement the following terms shall have the following meanings:

“Content”

means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;

"Derivatives"

means adapted versions of courses, programmes or any part thereof;

“ADHD Support”

means ADHD Support Limited with the registered office of The Knoll Business Centre, 325-327 Old Shoreham Road, Hove, BN3 7GS, United Kingdom. We are a limited company by shares, registered in England and Wales with company number 14778352. Contact us through the Contact Us page.

“Paid Content”

Means sets of premium (paid) content materials sold on this website that provide educate or provide instructions to the user;

“Service”

means collectively any online facilities, tools, services or information that we make available through the Web Site either now or in the future;

“System”

means any online communications infrastructure that we make available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users”

means any third party that accesses the Web Site and is not employed by us and acting in the course of their employment; and

“Web Site”

means the website that you are currently using and any sub-domains of this site including the Application unless expressly excluded by their own terms and conditions.

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Intellectual Property

All Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of us our affiliates or other relevant third parties. By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.

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You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by us.

Material from the Web Site may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

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Links to Other Web Sites

This Web Site may contain links to other sites. Unless expressly stated, these sites are not under our control or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.

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Links to this Web Site

Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site without prior permission. Deep linking (i.e. links to specific pages within the site) requires our express permission. To find out more contact us through the Contact Us page.

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Privacy

Use of the Web Site is also governed by our Privacy Notice which is incorporated into these terms and conditions by this reference.

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Disclaimer

We makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service.

No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.

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Exclusion of warranties, representations and guarantees

The be clear, we do not warrant, represent or guarantee the accuracy or completeness of the information published on this website or that the information on the website can be applied to achieve your objectives or any particular result.

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To the maximum extent permitted by applicable law we exclude all representations, warranties and guarantees relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

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Limitations and exclusions of liability

To the maximum extent permitted by law, we accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.

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Nothing in these terms and conditions excludes or restricts our liability for death or personal injury resulting from any negligence or fraud on our part.

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Every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977. However, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.

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The limitations and exclusions of liability set out in this section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

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To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature. We will not be liable to you in respect of any: losses arising out of any event or events beyond our reasonable control; business losses; loss of or damage to profits, income, revenue, or anticipated savings; use or production; loss of management time or office time; loss of business, contracts, commercial opportunities or goodwill; loss or corruption of any data, database or software; special, indirect or consequential loss or damage; or losses arising out of any acts or omissions of any hosting services provider, payment services provider or other third party services provider.

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Third-party content

You acknowledge that some of the information published on this website may be provided by or submitted by third-parties. We not usually review, approve or take editorial responsibility such information. As such you agree to the publication of comments, reviews and/or feedback relating to you, by others, on our website. You acknowledge that such comments, reviews and/or feedback may be critical or defamatory or otherwise unlawful; and you agree that you will not hold us liable in respect of any such comments, reviews and/or feedback, irrespective of whether we are aware or ought to he been aware of such comments, reviews and/or feedback.

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Availability of the Web Site

The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects, faults or both. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

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We no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

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Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent. You must not use our website to transmit or send unsolicited commercial communication. You must not use our website for any purposes related to marketing without our express written consent.

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No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

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Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

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Notices

All notices / communications shall be given to us either by post to our Premises (see address above) or by email to team@adhdsupport.uk. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

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Security

Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion. If we provide you with or you generate a password to enable you to access restricted areas of our website or other content or services, you must ensure that that password is kept confidential. You must notify us in writing immediately if you become aware of any unauthorised use of your account or password. You are responsible for any activity on our website arising out of any failure to keep your password confidential and may be held liable for any losses arising out of such a failure. You must not use any other person's user ID and password to access our website. We may disable your account on the website in our sole discretion without notice or explanation.

We may monitor network traffic to identify unauthorised attempts to upload or change information, or to otherwise cause damage to the site. Anyone using this site expressly consents to such monitoring. This is done with the aim of ensuring that this website remains available to all users.

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Unauthorised attempts to modify, alter, deface, destroy or corrupt any information stored on this site or this system, to defeat or circumvent any security features, to probe, scan or test for vulnerabilities, to breach security or authentication measures, to forge TCP/IP headers, to install or attempt to install unauthorised software, to mount denial-of-service attacks, or to utilise this system for other than its intended purposes are expressly prohibited and may result in criminal prosecution.

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Licence to use Paid Content

We own the intellectual property rights in the Paid Content or have licence agreements to use Paid Content. Subject to the licence below, all our intellectual property rights are reserved.

The "Permitted Uses" are: (a) downloading copies of each Paid Content; (b) storing, viewing and editing Paid Content on any computer owned or controlled by you; (c) publishing Derivatives on an unlimited number of websites owned and controlled by you; (d) printing an unlimited number of copies of any Derivative.

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The “Prohibited Uses” are: (a) the sale, licensing, sub-licensing, renting, leasing or commercial distribution of any late or Derivative in any format; (b) the publishing of any Paid Content(excluding the publication of a Derivative as expressly permitted above); (c) the use of any Paid Content or Derivative in any way that is unlawful or in breach of any person's legal rights under any applicable law, or in any way that is offensive, indecent, discriminatory or otherwise objectionable; (d) the use of any Paid Content or Derivative to compete with us, whether directly or indirectly; (e) deleting, obscuring or removing, any copyright notices or other proprietary notices placed by us on any Paid Content or Derivative.

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If you breach any of these terms and conditions, then your licences under this section may be terminated by us upon written notice to you. Upon the termination of a licence set out in this section, you will promptly and irrevocably delete from your computer systems and other electronic devices all copies of the Toolkit(s) and Derivative(s) in your possession or control, and will permanently destroy any paper or other copies of the Paid Content and Derivative(s) in your possession or control.

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The free stuff

We provide some information and other services for free. There is no basis of a contract between you and us for the ongoing provision of the services and we are not liable to any user in any way resulting from the use of any free service. By receiving free services you are agree that there is no obligation on us to continue providing these services or any other services.

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Law and Jurisdiction

These terms and conditions and the relationship between you and us shall be governed by and construed in accordance with the Law of England and Wales and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

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Privacy Notice

This Privacy Notice is intended for website visitors, potential/actual clients (individuals or partnerships) or, in the case of legal entities, their staff. It is provided to provide you with the information you need to ensure that your rights and freedoms as a data subject are protected as required under the (EU) 2016/679 (‘General Data Protection Legislation’) and Data Protection Act 2018, which we simply call here ‘the Legislation’.

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Who we are

When processing your personal information we are defined as the ‘data controller’ under the Legislation.

Our contact details are:

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ADHD Support Limited, C2 Office 10, The Knoll Business Centre, 325-327 Old Shoreham Road, Hove, BN3 7GS, United Kingdom

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You can contact us through the Contact Us page.

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Why we process your data

When we make reference to ‘personal information’, ‘information’ or ‘data’ this has the same meaning is the ‘personal data’ under the Legislation.

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We will process your information because we believe that you or the organisation you represent may be interested in our services/products, you have expressed an interest in our services/products or because you/your organisation is/are a client. We do this under legitimate interests. That’s it. We do not share/sell your data with other companies so that they can send you their information. No-one likes that, it’s wrong and we will not do it.

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To provide the services you require it may be necessary to share your information with other organisations within the Impace Group. Also it may be necessary for use to share your personal information with third-parties that support us in providing you or your organisation with our services and products. We keep this sharing to a minimum and on an as necessary basis.

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Transferring personal data overseas

For us to perform the normal functions of our company and in providing you with goods and services, your information will be transferred overseas due it being processed by cloud software tools based overseas. These tools include cloud-based marketing systems and document storage. Some data is processed by software vendors based in Canada and the United States. Transfers of personal data to these jurisdictions is through international transfer safeguards endorsed by the ICO.

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Your data protection rights

You have the right to contact us and request access to your information, have it rectified or erased, restrict the processing of your data or to object its processing, as well as the right to data portability.

If you have an issue regarding the processing of your data then we hope that we can address any concerns you may have, simply contact us through the Contact Us page. However you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk

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Your right to withdraw consent

Where we approached you for consent to process your data, you can withdraw that consent at any time.

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Receiving marketing from us

We will inform you about the services for which you have enquired and other services provides by companies in our group that are related to your requirements. This is done on the basis of legitimate interests. You can object to this marketing at any time and the marketing will cease. Simply click the 'Unsubscribe' link at the bottom of the communication. You can also let us know by contacting us through the Contact Us page.

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Obligations to provide us with certain information

When you choose to buy services or products from us we will require certain information to undertake the relevant financial transaction and to provide you with your chosen services or products. This is a contractual requirement. If you do not provide the required information then you will not be able to pay for those services or products and neither will you or your organisation be able to receive them from us.

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Online profiling

In line with the practice of many websites, we use tools to understand where our site visitors have come from, their characteristics and their online behaviour by virtue of you accessing our site. This helps us to determine how best to offer services and products to website visitors and clients. We undertake no other automated decision-making or profiling.

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Cookies Notice

In keeping with the other 1.86 billion websites out there, our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

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A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookie types:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. [We may also share this information with third parties for this purpose.

Here is some information about the cookies we use and the purposes for which we use them:

Google: website usage and tracker (analytics) makes information available to Google.

We may share the information collected by the cookies with other companies under the same management control as ADHD Support Ltd. You can choose which cookies to accept when you first visit our site. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

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